The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Parking
SAR 23 per hour
Luggage storage
24-hour services
24-hour reception
24-hour room service
24-hour business centre
General
Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Multilingual staff
Sports & Fitness
Tennis
Guest Parking
Electric kettle
Services
24-hour room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Limousine service
Medical facilities service
Shops/Commercial services
Dining
Paid breakfast
Restaurant
Bar/ Lounge area
Halal food
Buffet breakfast
Business
24-hour business centre
Children
Cots
Facilities for people with disabilities
Bathroom for disabled
Room features
Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Ajyad Street,
Mecca,
Saudi Arabia,
Makkah
Map view
street view
Ajyad Street,
Mecca,
Saudi Arabia,
Makkah
City landmarks
Mosque
Masjid al-Haram
1.4
km
Masjid al Haram
Kaaba
1.6
km
4256 King Abdul Aziz Rd
Zamzam Well
1.6
km
4280 باب العمرة Harat Al Bab and Ash Shamiyyah، Mecca 24231 7499
Safa and Marwa
1.3
km
First Ring Rd
Abraj Al Bait Mall
3.7
km
Masjid Al Haram Ajyad Gate
980 m
Masjid Al Haram King Abdul Aziz Gate
980 m
Masjid Al Haram Al Marwa Gate
1.4
km
Umrah
1.5
km
Masjid Al Haram King Abdullah Expension Gate
2.7
km
Nearby
Makkah
Grand Mosque
520 m
MeccaSaudi Arabia
Black Stone
340 m
MeccaSaudi Arabia
The Abraj Al-Bait Towers
60 m
Al Masjid Al Haram Rd
Al Salam Gate
370 m
Clock Tower Museum
180 m
Al Hil
Masjid Taneem
390 m
Ajyad Street
UmrahLimo
540 m
Bab Al Umrah
420 m
Mosque
Hajir Ismail
340 m
Safwah tower
20 m
Zamzam Tower
30 m
Hajar Tower
30 m
Mosque
Male Prayer Al-Safwah Towers
70 m
Prayer Hall
90 m
Mall
Abraj Al Bait Shopping Center
100 m
أجياد، 7169,،، Mecca 24231 5155
Safa Hill
280 m
Mosque
King Abdulaziz Gate
140 m
Ibrahim Al Khalil Road
Raffles Spa
150 m
Bab Al Malak Abdul Aziz
180 m
Bab Ajyad
180 m
Restaurants
Smash Burger
120 m
Abraj Al-bait
Simit Sarayi
3.9
km
Ajyad Street Abraj Albait First Floor
Al Majlis Restaurant
2.4
km
Ibrahim Al Khalil Road
Al-Qasr Restaurant
2.4
km
Ibrahim Al Khalil Road
paradise restaurant
380 m
Ajyad
Cafe' Cino
2.2
km
Makkah Millennium Hotel Ibrahim Al Khalil street.
Zamzam Lobby Lounge
2.2
km
Makkah
KFC
2.4
km
Ibrahim Al Khalil Road Jabal Omar
Five Guys
2.3
km
Conrad Hotel Ibrahim Al Khalil Road
Starbucks
3.1
km
Ibrahim Alkhaleel Street Hyatt Regency Hotel
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Great location
Near to AlHaram
Poor service
Limited dining options
6.4/10
Nice
Rooms
6.8
Location
8.4
Service
5.7
Dining
5.6
Guest reviews
6.4/10
based on 12 reviews
8.3
8.3/10 based on 10057 reviews
Eddie
United States,
May
2024
7.0/10
I had a mixed experience at this hotel. While the rooms were spacious and having two washrooms was a huge plus for a family, they felt more like a 4-star than a 5-star accommodation. Unfortunately, my room wasn't ready upon arrival and had a disappointing view of a wall.
Rooms
7.0
The rooms were spacious and having two washrooms was a huge plus for a family. However, they felt more like a 4-star than a 5-star hotel, and my reserved room had a window opening towards a wall.
Service
6.0
The service was a mixed bag. While some staff members, like Anwar and AbdulSamad, were extremely helpful, cooperative, and welcoming, overall, the service wasn't consistently cooperative. Unfortunately, room service stopped half an hour before breakfast time, which was inconvenient.
Location
8.0
The location of the hotel was amazing, being so close to the holy Haram and providing easy access to it. However, during Ramadan, it was inaccessible by taxi, making it challenging to get around. Despite this, the convenience of the location near restaurants and shops made up for other shortcomings.
Dining
7.0
The dining experience was a mix of highs and lows. While the dining options were quite impressive and the homemade yogurt was awesome, the absence of Asian food was a downside. Overall, the dining experience was not up to the standard I expected from a hotel of this caliber.
Facilities
7.0
The hotel's facilities were decent, but nothing particularly stood out.
Les
United States,
April
2024
6.2/10
My stay at the hotel was a mixed experience. The rooms were clean and spacious with comfortable beds, but the mattresses and linen were of poor quality. The service was lacking, with instances of being cut off on the phone and encountering upset faces. On the upside, the location was perfect for religious activities, being near Al-Haram, but the small room size was a downside. The dining experience offered a variety of foods, though it required some wait time for replenishment. Overall, there were positives and negatives to consider during my stay.
Rooms
7.0
The room I stayed in was clean, spacious, and had comfortable beds. However, the mattresses and linen were of poor quality. The presence of sufficient power plugs, safes, and a nice toilet added to the comfort.
Service
5.0
The service experience was disappointing as there were instances of being cut off on the phone and encountering upset faces.
Location
9.0
The hotel's location near Al-Haram was ideal for engaging in religious activities. It was very near to Masjidil Haram, which was convenient. Moreover, the hotel provided wheelchairs for the elderly, enhancing accessibility.
Dining
6.0
The dining experience offered a variety of foods, but there were delays in replenishing some items. The system of using coupons for ordering meals, without providing them early, was inconvenient.
Facilities
5.0
The hotel offered basic facilities like room service, car hire, dry cleaning, laundry, and tours/ticket assistance. However, there were issues like not refilling trays promptly and citing unavailability of irons.
Charles
United Kingdom,
February
2024
6.2/10
The hotel fell short of expectations with rooms not meeting our requirements and lacking comfort. The seating and kitchen facilities could be improved, and cleanliness was not up to the standard of other 5-star hotels. On a positive note, the service was outstanding, especially with Ahmed and Hassan at the reception, always helpful with a smile and various convenient amenities available. The location, while good for accessibility and mosque proximity, left us somewhat disappointed despite its comforts.
Rooms
5.0
The rooms were not comfortable and did not meet our requirements. Improvement needed in seating and kitchen facilities, as well as cleanliness.
Service
9.0
The service was very professional and helpful, particularly with Ahmed and Hassan at the reception. Various shops and restaurants on the lower floors added convenience.
Location
7.0
The location was good for its proximity to the mosque and overall convenience, but it didn't fully compensate for other shortcomings.
Dining
5.0
The dining experience was below average, lacking organization and variety. However, traditional dishes were available.
Facilities
6.0
Limited dining choices and catering for select groups were notable downsides. However, the service was very professional and helpful.
Jonathan
United States,
February
2024
6.0/10
The hotel has very nice and clean rooms, but they are smaller than expected from the internet pictures. The service lacked hospitality traits and friendliness. The location is conveniently close to the Holy mosque and amenities. The dining options included many items but with limited quality. Overall, a decent stay with some drawbacks.
Rooms
7.0
The room for two persons was very nice and clean, but smaller than anticipated from the online images.
Service
5.0
The service was lacking hospitality traits and friendliness, with staff even knocking on our door.
Location
8.0
The hotel's location is conveniently close to the Holy mosque and other amenities, perfect for easy access.
Dining
5.0
The dining experience included many items but with limited quality, could be improved.
Facilities
6.0
The hotel facilities were average, without any particular highlights.
Willie
United Kingdom,
February
2024
5.2/10
The hotel is in a convenient location near AlHaram but needs improvement to match newer hotels. The rooms, though small and not as pictured online, were converted to quadruple occupancy with only two real beds and two noisy cots placed as beds. Service was lacking in politeness and efficiency. The dining options were limited but included some food varieties. The proximity to AlHaram was a significant advantage, although cleanliness and staff assistance lacked a bit.
Rooms
5.0
The rooms were converted to quadruple occupancy with only two real beds and two noisy extra cots. They need sprucing up to compete with newer hotels.
Service
5.0
The service was non-polite, slow, and sometimes rude, lacking efficiency in assisting guests.
Location
8.0
The location is very near AlHaram and the local market, a great advantage for walking up to the Haram.
Dining
5.0
The dining experience was more of a formality with limited options and organization, needing improvement in the menu variety.
Facilities
6.0
Basic facilities were available but could use more attention to detail and improvement.
Great location
Poor service
Walter
United States,
November
2023
5.4/10
The hotel's location is excellent, very near to Masjid Al Haram, making it convenient for visitors. However, the room setup was not as expected with noise from extra cots replacing actual beds. The dining experience left much to be desired with limited options available.
Rooms
5.0
The room, although booked in advance, was not as spacious as expected and had noise issues due to extra cots being used as beds. Only two real beds were provided in the quadruple room setup.
Service
5.0
The service was lacking in cooperation and friendliness, from the Manager to housekeeping, making the stay less pleasant for foreigners. Improvement is needed in the attitude and helpfulness of the staff members.
Location
9.0
The hotel's proximity to Masjid Al Haram is a major plus point for those visiting the holy mosque. The ease of access and the helpful front desk staff enhanced the overall location experience.
Dining
5.0
The dining experience fell short of expectations with limited dishes available and a lack of international cuisine options. The absence of basic dining amenities like napkins was a notable downside.
Facilities
6.0
Enhancements in the facilities could improve the overall guest experience.
Wendy
United Kingdom,
November
2023
6.4/10
I had a mixed experience at the hotel. The rooms were spacious and comfy, but there were unexpected changes without proper communication. The sounds from other rooms were quite disturbing, especially with the odd bed placement in front of the AC vent. The service was lacking, with rude and aggressive behavior noted, especially from Mr Yousuf at the bellman service. On the upside, the location was convenient with easy access to the Haram courtyard, although using the lift to the street is recommended. The dining options were limited for a 5-star hotel, but the food quality was satisfactory.
Rooms
7.0
The room I stayed in was big and comfortable, but unexpected changes were made without any prior notice.
Service
5.0
Location
8.0
The hotel has a good location with easy access to the Haram courtyard and excellent proximity to important prayer halls. Using the lift to the street is recommended.
Dining
6.0
The dining experience was average with limited choices for a 5-star hotel, but the food tasted good and was hygienic.
Facilities
7.0
The hotel facilities were decent, but improvements could be made.
Convenient Location
Rude Service
Alex
United Kingdom,
October
2023
7.6/10
The hotel is conveniently located right in front of King Abdul Aziz Gate, making it very practical for pilgrims, and is just below a shopping mall. The rooms really smell nice and are spacious, neat, and clean, with comfortable triplet twin beds. The staff are friendly, but service could be more efficient. The dining options are average in variety, and it can get crowded. Overall, a comforting stay very near to Al Haram.
Rooms
9.0
The rooms are spacious, neat, and clean, with comfortable triplet twin beds.
Service
7.0
The staff are super friendly, but service could be more efficient.
Location
9.0
The hotel is located right in front of King Abdul Aziz Gate, making it very convenient for pilgrims and is just below a shopping mall.
Dining
6.0
The dining was average and lacking variety, but satisfactory overall.
Facilities
7.0
The facilities provided are basic but functional.
Stanley
United States,
August
2023
7.8/10
I had a last-minute booking at this hotel near the Holy Mosque, with three beds in the room and facilities for disabled guests. The room was ready for me on the same day due to unexpected circumstances. The service was friendly and helpful, though some aspects could be improved. The location is excellent, just steps away from the Grand Mosque, but there were minor inconveniences like the absence of Nescafe powder despite requests. The dining experience was satisfactory but could offer more variety. Overall, a convenient stay with a few areas for enhancement.
Rooms
8.0
The rooms are big, spacious, and conveniently located near the Holy Mosque, with suitable baths for disabled guests.
Service
7.0
The service was friendly and helpful, ensuring my needs were met, although there were some inconsistencies in their level of assistance.
Location
9.0
The hotel's location is excellent, merely 80 meters from the Grand Mosque, perfect for easy access to nearby attractions within the Haram boundary.
Dining
7.0
The dining options were decent but could benefit from more variety and healthier choices, while the staff remained attentive and supportive throughout my meals.
Facilities
8.0
The facilities provided were sufficient for a comfortable stay, meeting basic needs with no significant concerns raised by guests.
Stephen
United Kingdom,
July
2023
7.2/10
The hotel is conveniently located near Haram with direct access and spacious, clean rooms, though there was a cigarette smell in the non-smoking room. The service was overall helpful and friendly, especially from Hassan at the reception, despite some upset faces. The dining experience was not up to a five-star standard, with late provision of meal coupons. The location is perfect for Umrah and near to 3-star facilities.
Rooms
8.0
The rooms were clean and spacious but had a cigarette smell in a non-smoking room.
Service
7.0
The service was helpful and friendly overall, particularly Hassan from the reception, despite some upset faces.
Location
9.0
The hotel's location is perfect for Umrah and near to 3-star facilities, with direct access to Haram.
Dining
5.0
The dining experience was lacking for a five-star hotel with delayed meal coupons.
Facilities
The facilities provided were decent but could be improved for better guest experience.
Charlie
United Kingdom,
June
2023
6.4/10
The hotel is conveniently located very close to ALHARAM, making it great for those visiting the holy masjid. The rooms were not very clean upon arrival, which was disappointing, especially considering the required rules. However, the staff, including Abdullah at reception, was warm and friendly, though there were some issues with service like a young driver below 18 without a valid license and getting lost on the way to the airport. The dining experience had some drawbacks with limited breakfast choices for individual bookings, but the food was tasty and varied. Overall, a pleasant stay with some room for improvement.
Rooms
5.0
The first room we checked into was not very clean, which was unexpected and a letdown. It’s important for the hotel to ensure rooms are ready as expected, especially with advance notice.
Service
7.0
The staff was warm and friendly, yet there were service hiccups like a young driver without a valid license and lacking knowledge of directions.
Location
8.0
The hotel's location was great, very near the entrance to Haraam, perfect for those seeking proximity to the holy masjid. Some improvements needed in reception and breakfast services.
Dining
6.0
The dining experience had its shortcomings, such as not being allowed international breakfast on the first day despite being individual bookings. Food quality was satisfactory but lacked variety.
Facilities
6.0
Facilities need attention, particularly regarding crockery, room carpets, and reception services. However, the helpful staff made the stay enjoyable.
Rich
United States,
April
2023
7.8/10
The hotel is conveniently located in front of the clock tower, making it extremely useful for Friday Jumaah prayer and offering a fantastic view. The rooms are clean and well-equipped, but the lack of windows can be a downside. The staff, particularly Md. Yusof, was polite and helpful. However, the service may be impacted by a shortage of staff members.
Rooms
8.0
The rooms were clean and equipped with a nice mini-bar, but they do not have a window view and overlook a wall compared to other 5-star hotels.
Service
7.0
The staff, especially Md. Yusof, was polite and helpful, but there may be challenges due to a shortage of staff members.
Location
9.0
The hotel is one of the nearest to the Haram, making it convenient for prayer. It is also close to the shopping center and food court.
Dining
7.0
The dining experience was good, not excellent, with room service being the highlight. However, there was clear disorganization and a lack of leadership and training.
Facilities
The facilities were adequate, but there were some organizational issues in the dining area.
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